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Printer Cartridges » Sales Terms & Conditions
Minimum Order
ERS requires a minimum order of 250 total cartridges for laser cartridge shipments and 1000 total cartridges for inkjet cartridge shipments. All shipments from ERS are built on pallets and must ship on LTL freight carriers. ERS does not ship product with UPS®, FedEx® or other parcel carriers.
Shipping
- Shipping costs are the responsibility of the buyer unless otherwise negotiated prior to the time of sales.
- All additional costs associated with shipping, including but not limited to: labeling, re-weighing, customs, GST, inside delivery, lift-gate, re-delivery, residential delivery or repackaging, will be the responsibility of the buyer.
- ERS is not responsible for shipments that are lost, damaged or delivered short by any shipping agent other than those specifically chosen by ERS when ERS is being billed all shipping costs. ERS is not responsible for shipments lost, damaged, or delivered short by any customs agent.
- Check our shipping chart to estimate transit time for delivery.
Payment
- All orders require 100% payment in advance unless payment terms have been established. Each invoice must be paid consistent with terms agreed upon by buyer and seller.
- All past due invoices may be charged a 1.5 percent penalty per month (18% annual). Invoices over 30 days past due will be sent to independent collection agencies.
- All costs incurred by ERS for past due collections will be charged the buyer along with the 1.5 percent per month penalty.
- Any account with past due invoices will be placed on credit hold. While on credit hold, all shipments will be suspended and product reserved may be sold to other customers.
- At the discretion of ERS, payment terms may be granted or revoked at any time for any reason.
- The amount of any sales, use, excise or other taxes will be added to the invoice and paid by buyer.
Types of Payment
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Company or Certified Check
ERS may wait for checks to clear the company's account prior to releasing product for shipping or releasing an account from credit hold. ERS will charge a $100 service fee for all checks returned for insufficient funds. -
Bank Transfer
ERS may wait for bank transfers to clear the company's account prior to releasing product for shipping or releasing an account from credit hold. All bank charges incurred for wire transfers are the responsibility of the buyer. If any bank will deduct charges prior to arriving in ERS' account, the amount of charges should be added to the initial wire transfer. -
Credit Card
ERS accepts Visa®, MasterCard® and American Express® credit cards. All cards must be provided by a bank or organization located in the United States with a US billing address. The 2.5 percent processing fee charged by credit card companies will be passed along to the buyer.
Packaging
- All orders are packaged in our custom designed boxes to eliminate damage during shipping.
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These boxes are available in three sizes.
- The Gaylord, a 42- by 48-by 42-inch container, maximizes the number of cartridges that will fit onto a pallet. These cartridges are tightly packed to eliminate additional packaging materials, which allows for easy introduction into a production line.
- The inkjet carton measures 12 by 12 by 12 inches. These boxes have been specially designed for maximum protection of the cartridges as well as ease of introduction into the production line. Cartridges are packed in layers with a protective divider between each one.
- The laser carton measures 13 by 18 by 23 inches. These boxes also have been specifically designed to ensure maximum protection of the cartridges with protective dividers between each one. Convenient handles make this and the inkjet box easy to move to different locations within your facility, and are suitable for smaller orders.
Guarantee
- ERS cartridges are subject to a stringent inspection process by qualified cartridge inspectors to insure top quality.
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Laser Cartridges are inspected for the following defects:
- Remanufacturer's label
- Clips, screws, glue or tape holding the cartridge together after remanufacturing
- Pulled pins
- Broken/missing door or other parts
- Non-OEM drum
- Visible/physical damage to cartridge case, which may include cracks, holes or other breaks
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Inkjet Cartridges are inspected for the following defects:
- Remanufacturer's label
- Fill hole and/or cartridge top should not show signs of being replaced or tampered
- Broken or cracked cartridge case
- Corrosion on the circuitry
- Cracks, bubbling or other indications of ink seeping under the contact area
- Broken, peeling or gouged flextape/circuitry
- In the event that any product shipped from ERS arrives at buyer's location damaged due to a packaging or an otherwise fault by ERS, the product will be replaced or credited at no additional cost to the buyer.
Inkjets
All inkjet cartridges are sold "As Is" with no guarantee or warranty related to refilling success or failure. All inkjet cartridges are visually inspected and guaranteed to meet ERS' inspection standards. Please refer to the inspection process by model for specifics relating to our inspection process.
Lasers
All laser cartridges are sold "As Is" with no guarantee or warranty related to internal or external components. All laser cartridges are visually inspected and guaranteed to meet ERS' inspection standards. Please refer to the inspection process by model for specifics relating to our inspection process.
Returns
- Any return or claim must be made within 30 days of receiving the product from ERS. All claims made after 30 days will be denied.
- An ERS "Request for Return Authorization or Credit" form must be filled out and faxed or emailed to ERS to request a RA or credit.
- All defective/damaged product(s) may be required to be returned to ERS. All product returned to ERS must be properly packaged and clearly labeled with ERS' return authorization number.
- Only cartridges returned to ERS that do not meet ERS' inspection process will be credited or replaced.
